GEICO, You Lost A Customer
The other day a friend of mine stopped in and asked me about USAA insurance. He qualifies to join and was thinking about it since having a bad experience with GEICO. Read on to see what happened.
My friend Jerry, wanted to get his van, that would not start, towed to be repaired. Well after an initial call to GEICO to take advantage of the towing feature that he was paying to receive for several years, he was left waiting at home wondering if anyone was going to show to tow. In the end, he had to call back and was told that GEICO could not get anyone to tow and just left him hanging there.
Jerry ended up getting someone local to tow his van without any difficulty. Sorry GEICO, with a little effort on your part, you could have kept a customer.
Labels: customer service, GEICO, insurance
Posted By: Joe on Tuesday, April 01, 2008
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